Worldwide Shipping for Teach Pendant Repair
Ship your teach pendant from anywhere in the world — we handle the logistics so you can focus on production
Expert Repair, No Matter Where You Are
Your teach pendant needs expert repair, but your facility is thousands of kilometres from our workshop in the Netherlands. That shouldn't matter — and with TPR, it doesn't. We repair teach pendants for manufacturers across Europe, the Americas, Asia-Pacific, and the Middle East, all through a straightforward ship-and-repair process.
We partner with FedEx to offer reliable worldwide shipping for every repair. You ship your teach pendant to our workshop in Weert, Netherlands. We diagnose, repair, and return it — with full tracking at every stage. The entire process is designed to minimise your downtime, regardless of where your facility is located.
Whether you're sending an ABB FlexPendant from Texas, a KUKA smartPAD from Singapore, or a FANUC iPendant from Poland, the process is the same: register your unit, ship it to us, and we take care of the rest. Over 20 years of industrial robot expertise, backed by IRS Robotics, available to you wherever you operate.
How Shipping Works
Four simple steps from your facility to our workshop and back
1. Submit Your Repair Request
Fill out our online registration form with your teach pendant details and a description of the issue. Within one working day, you’ll receive a confirmation email with our shipping address, a repair form to include in your package, and any customs documentation you may need.
2. Package and Ship Your Unit
Securely package your teach pendant following our packaging guidelines below and ship it to our workshop in Weert, Netherlands. You can use FedEx or your own preferred carrier. Include the completed repair form inside the box.
3. Diagnosis and Repair
Once your unit arrives, our engineers perform a full inspection and diagnosis. You receive a detailed cost estimate for approval before any work begins. After approval, repairs are completed within 5 to 10 business days.
4. Return Shipment
After repair and final testing, we carefully repackage your teach pendant and ship it back via FedEx Economy with full tracking. Shipping costs are included in your final invoice — no hidden fees.
International Shipping Details
Everything you need to know about shipping your teach pendant to our workshop
Supported Regions
We accept shipments from Europe, North and South America, Asia-Pacific, the Middle East, and Africa. If FedEx delivers to your country, we can service your teach pendant.
Customs & Documentation
For shipments outside the EU, we provide the commercial invoice and customs documentation needed for smooth border clearance. We mark all shipments as “goods for repair” to help avoid unnecessary duties.
Insurance & Tracking
Every return shipment includes full FedEx tracking so you can monitor your unit at every stage. Additional shipping insurance is available on request for high-value units.
Packaging Guidelines
Proper packaging protects your teach pendant during transit and speeds up the repair process
Wrap the teach pendant in anti-static material to protect sensitive electronics
Add a layer of bubble wrap or foam padding around the entire unit
Use a sturdy double-walled cardboard box with at least 5 cm of padding on all sides
Remove loose accessories such as styluses, cables, or mounting brackets and pack them separately
Place the completed repair form inside the box, visible on top
Seal the box securely with packing tape and attach the shipping label to the outside
Frequently Asked Questions
Which countries do you ship to?
We accept teach pendants from any country served by FedEx, covering Europe, the Americas, Asia-Pacific, the Middle East, and Africa. If you're unsure whether we can service your location, contact us and we'll confirm.
How should I package my teach pendant for shipping?
Wrap your unit in anti-static material, surround it with bubble wrap or foam, and place it in a sturdy double-walled box with at least 5 cm of padding on all sides. Include the repair form inside the package.
Who pays for shipping?
You arrange and pay for inbound shipping to our workshop. We handle the return shipment via FedEx Economy, and the return shipping cost is included in your final repair invoice.
How long does shipping take?
Transit times depend on your location. Within Europe, expect 2 to 4 business days. Intercontinental shipments via FedEx Economy typically take 5 to 8 business days. Repair turnaround is 5 to 10 business days after we receive your unit.
Do you handle customs paperwork?
Yes. For shipments outside the EU, we provide the commercial invoice and customs documentation for the return shipment. For your inbound shipment, we supply the necessary details and guidance so your logistics team or carrier can prepare the paperwork.
Can I use my own shipping carrier?
Yes. While we recommend FedEx for reliability and tracking, you can use any carrier for the inbound shipment. Return shipments are sent via FedEx Economy unless otherwise arranged.
Learn more about our repair process
Ready to Ship Your Teach Pendant?
Register your teach pendant today and receive shipping instructions within one working day.